Resource Management stepped in to supply Jelf with an RPO solution within a matter of weeks. Whilst successful from an immediate delivery point of view, this quick transition led to a number of challenges.
Our client needed a partner who would understand the culture they were trying to create whilst meeting the aggressive deadlines and building brand development, sourcing, selection and on boarding.
Our client needed a partner that could provide both flexibility and agility as it embarked on a significant and long-term change programme consolidating its group companies under 'one brand'.
Prior to appointing RM, our client did not have a recognisable recruitment brand particularly amongst professional disciplines such as IT, Finance and HR and struggled to attract quality candidates from the national market. Talent challenges were exacerbated by high employee turnover which impacted the ability to attract talent locally to Bexhill-on-Sea, a remote, South Coast location with a poor commuter belt.
Our client needed a partner who would become embedded in the project team and understand the culture they were trying to create, whilst recruiting experienced candidates from competitors.
Our client were seeing very high levels of attrition in the Customer Service Ops team with an annual spike in April after the bonus was paid. The attrition had a significant impact on the service levels, especially when the leavers coincided with the new financial year.
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